Return and Refund Policy
Effective Date: 13/05/2026
At 233mart, we provide dropshipping and preorder services for products sourced mainly from China. Due to the international nature of our business, returns and refunds are handled under the following conditions.
1. Return Eligibility
Customers may request a return within 7 days after the goods arrive at our China warehouse or supplier location and before international shipping to Ghana or the customer’s destination begins.
Once products have been shipped internationally or delivered locally, returns may no longer be possible due to shipping costs, customs procedures, and supplier policies.
2. Conditions for Returns
To qualify for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Return requests must be submitted within the approved 7-day period
- Customers must provide proof of purchase or order confirmation
3. Non-Returnable Situations
Returns will not be accepted for:
- Change of mind after international shipment has started
- Products already shipped from China
- Customized or special-order items
- Used, damaged, or altered items caused by the customer
- Products without original packaging
4. Refund Eligibility
Refunds may be approved if:
- The supplier confirms the return request within the allowed period
- The item is unavailable after payment
- The wrong item was supplied
- The product arrives severely damaged before international shipment
Approved refunds may be processed after confirmation from the supplier or warehouse.
5. Shipping Costs
- Customers may be responsible for return shipping fees within China where applicable.
- International shipping fees, customs charges, and local delivery costs are generally non-refundable once shipment has begun.
6. Processing Time
Refund processing times may vary depending on the payment provider, supplier confirmation, and banking institutions.
7. Limitation of Liability
233mart acts as a sourcing and preorder platform connecting customers with third-party suppliers. We are not responsible for delays, customs issues, or supplier-related limitations beyond our control.
8. Contact Information
For return or refund inquiries, contact:
233mart
Website: 233mart
Email: support@233mart.com
